Busting Down the IT & Business Language Barrier for Service Catalogues!
George Bernard Shaw once said, “The problem with communication … is the illusion that it has been accomplished”. Speaking to someone and communicating with them are two entirely different things, especially when it comes to communication between the IT Department and Business Units.
We have found the the most effecient way to improve communications between IT and the business are to create a Service Catalogue of all IT services used by the business. The methodology we have created utilizes the ITIL v3 framework and our own processes for documenting and development of the Service Catalogue. It has been very effective in improving communication and creating mutual respect and understanding of the complexity of each others roles.
In addition to the benefits of the Service Catalogue, our process also includes the development and implementation of a comprehensive metrics and scorecard program. This puts in place the basis for real understanding of service goals, actual delivery results and points out opportunities for for improvement.
For more information on this program, please go to www.micromationinc.com
